Refund & Cancellation Policy

What you are buying

FieldPilot sells credits: prepaid units consumed when a request requires a paid AI model. Credits are delivered to your account immediately once payment is confirmed. There is no subscription and no automatic renewal — nothing recurs unless you buy again.

Consumed credits are not refundable

Once a credit has been spent, the work it paid for has been performed and the cost to us has been incurred with our AI providers. Those credits cannot be refunded.

Because we know this in advance, the Free plan exists precisely so you can complete real jobs and judge the product before spending anything. Every voice turn also shows what it cost at the moment it happens, so credit consumption is never a surprise.

Unused credits

Unused credits from a purchase may be refunded within 7 days of that purchase. The refund covers the unused portion of that purchase, calculated at the price you paid per credit. Email workmailkartikeya@gmail.com with the payment reference from your Usage page.

After 7 days, purchased credits remain valid and do not expire, but they are no longer refundable.

We always refund these

Regardless of the window above, we reverse a payment in full when:

• You were charged more than once for the same purchase.
• You were charged but no credits reached your account and we cannot deliver them.
• You were charged an amount other than the price shown at checkout.
• The payment was made without your authorisation and this is confirmed with the payment provider.

If our AI provider fails after a credit has been deducted, that credit is returned to your balance automatically — you do not need to ask, and the reversal appears in your credit history. Our infrastructure failing is our cost, not yours.

How to request a refund

• Email workmailkartikeya@gmail.com from the address on your FieldPilot account.
• Include the payment reference shown on your Usage page.
• Tell us briefly what happened.

We respond within 2 business days. Approved refunds are issued to the original payment method through Razorpay and typically reach your account within 5 to 7 working days, depending on your bank. We do not issue refunds as cash or to a different account.

Cancellation

There is nothing to cancel: credit purchases are one-off and no subscription is created. You can stop using FieldPilot at any time, and you can delete your account by writing to workmailkartikeya@gmail.com. Before you do, export your data in one click from the product — your records are yours and leave with you in full.

Deleting an account forfeits any remaining credit balance outside the refund window above.

If you disagree with an outcome

Write to workmailkartikeya@gmail.com and we will look at it again. Nothing in this policy limits rights you have under the Consumer Protection Act, 2019 or other applicable Indian law.